Frequently Asked Questions

Product Info

At the foothills of the Rocky Mountains in Calgary, Alberta, Canada.

At Lavami, we are sensitive to fragrances and choose to use essential oils to scent our products. Sulphates are too harsh for our sensitive skin so we skip those too.

Never! All of our products are cruelty-free and tested on friends and family.


We ship via Canada Post for all orders. 

For our US customers, the packages will be delivered by USPS.

All orders leave our warehouse in 1-3 days. Once shipped, orders can take between 1 and 8 days for US and Canadian customers. Timing may be a little delayed due to COVID.

We offer a free local pick up at the Oak + Tonic in Southcentre Mall. We can also deliver your order to your door for $5. This will be a contactless drop and we can text you when we arrive.


Take a photo of the damaged item and message us at

If you aren't satisfied with your order, send an email to and we will try and make it right.


Email us at and we'll get it sorted.

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